Pipex have done it again! Useless, Useless, Useless! First I was told I had to wait for a MAC code and it would be with me within 5 days; they would post it and text it – wow that’s technology for you!
I waited seven days and nothing appeared either via the footfall of the postie, or by the slightly annoying tone I have on my mobile to inform me of incoming text – nothing, stony silence.
I called Pipex, after being on hold for sometime I actually spoke to a nice young gentleman who informed me I did not need a MAC code (By the way why is it called a “MAC Code”? I thought MAC stood for Migration Access Code, that would mean I was asking for a Migration Access Code Code!). Apparently as an “ex customer” I could not get a MAC Code, but needed the TAG removed. This would take seven to ten days, no later, I checked with the nice young man – 18th March, “yes” he said.
I was concerned at the continued poor service and asked if there was anyway to speed it up or help guarantee it would happen. Apparently not! He gave me a reference number and assured me he would put a note on “the system” to ensure it would be done.
I called Pipex yesterday, the day after the deadline they assured me it would be done, “we have moved the deadline” I was informed by an equally nice young lady.
I will not waste time here by going into the detail of the next 10 minutes of the call and the discussion with the supervisor but apparently I have to wait until the 24th March now 26 days after I first requested my line to be free of the shackles of Pipex. We shall see, we shall see. Am I confident it will be sorted and I might be able to move to another provider? No, No, No! But we shall see.
See you on the 24th, I’ll let you know.
